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Technical FAQs

We collected the most commonly asked technical questions from users of our products, and have documented solutions for you with detailed answers.

COMMON QUESTIONS

Q. What if GCIS or GCIS Junior won't let me log in?

Q. What if I forget my username and password?

Q. I am using the GCIS Junior web address; why am I still getting the GCIS version?

Q. What are the computer and browser requirements of GCIS or GCIS Junior?

Q. How do I check my browser version?

Q. How do I enable cookies?

Q. How do I enable JavaScript?

Q. How do I enable pop-up windows?

Q. Where can I download the latest web browsers?

Q. How do I clear my browser cache?

Q. How do I create a desktop shortcut to GCIS or GCIS Junior?

Q. What is the GCIS Privacy Policy?

 

Q. What if GCIS or GCIS Junior won't let me log in? Go back to Questions

Answer:
If you keep seeing the "Login incorrect. Please try again" message after entering your user name and password, check that the user name and password have been entered correctly. Try re-entering, and watch for the correct case (the site is case sensitive - make sure Caps Lock isn't turned on).

Answer:
If you see the "Your account has expired" message after entering your user name and password, you are using an out-of-date login. Get the current login information from your counselor, teacher, or whomever is helping you use GCIS.

Answer:
If the user name and password fields clear after you enter your info, instead of taking you to the GCIS front page, it may be that the privacy setting of your Internet browser isn't allowing cookies.

Q. What if I forget my username and password? Go back to Questions

Answer:
If you entered your e-mail address when you created your account you can have your password e-mailed to that address. Click here .

Q. I am using the GCIS Junior web address, why am I still getting the GCIS version? Go back to Questions

Answer:
If you are a middle school or GCIS Junior site and you are still seeing the high school home page, have your site administrator let us know and we can update our databases. You can contact us by using the Help link from the login or home page.

Q. What are the computer and browser requirements for GCIS or GCIS Junior? Go back to Questions

Answer:

  • Cookies Enabled
  • JavaScript Enabled
  • Windows - Firefox 3.0+ or Internet Explorer 7.0 SP1+
  • Mac - Firefox 3.0+ or Safari 4.0+

Q. How do I check my browser version? Go back to Questions

Answer:

Internet Explorer

  • start Internet Explorer
  • from the "Help" menu, choose "About Internet Explorer"
  • note the version number

If less than the recommended browser version, go to the Microsoft web site to upgrade: http://www.microsoft.com/downloads/

Firefox

  • start Firefox
  • from the "Help" menu ("Firefox" menu on the Mac), choose "About Mozilla Firefox"
  • note the version number

If less than the recommended browser version, go to the Firefox web site to upgrade: http://en-us.www.mozilla.com/en-US/firefox/

Safari

  • start Safari
  • from the "Safari" menu, choose "About Safari"
  • note the version number

If less than the recommended browser version, go to the Safari web site to upgrade: http://www.apple.com/safari/

Q. How do I enable cookies? Go back to Questions

(Note: GCIS uses a temporary or session cookie to identify a user's session information. The cookie is deleted from your computer when you close your browser.)

Answer:

Internet Explorer

  • start Internet Explorer
  • from the "Tools" menu, choose "Internet Options"
  • click the "Privacy" tab
  • click the "Default" button or move the slider to "Medium"
  • click "OK" to apply the changes

Firefox

  • start Firefox
  • choose "Options" from the "Tools" menu ("Preferences" from the "Firefox" menu on the Mac)
  • click the "Privacy" tab icon
  • check "Accept cookies from sites"
  • click "OK" to apply the changes (close the window on the Mac)

Safari

  • start Safari
  • from the "Safari" menu, choose "Preferences..."
  • click the "Security" tab icon
  • next to "Accept Cookies", choose "Only from sites you navigate to" (or "Always")
  • close the preferences window to apply the changes

Note: Instructions may vary with different browsers and operating systems. If you cannot locate the cookie settings, check the Help file of the browser you are using.

Q. How do I enable JavaScript? Go back to Questions

Answer:

Internet Explorer

  • start Internet Explorer
  • from the "Tools" menu, choose "Internet Options"
  • click the "Security" tab
  • make sure the "Internet" zone icon is selected
  • click the "Custom Level" button and scroll down to "Scripting"
  • under "Active scripting", click "Enable"
  • click "OK" twice to apply the changes

Firefox

  • start Firefox
  • choose "Options" from the "Tools" menu ("Preferences" from the "Firefox" menu on the Mac)
  • click the "Content" tab icon
  • check "Enable JavaScript"
  • click "OK" to apply the changes (close the window on the Mac)

Safari

  • start Safari
  • from the "Safari" menu, choose "Preferences..."
  • click the "Security" tab icon
  • next to "Web Content", click "Enable JavaScript"
  • close the preferences window to apply the changes

Note: Instructions may vary with different browsers and operating systems. If you cannot locate the JavaScript settings, check the help file of the browser you are using.

Q. How do I enable pop-up windows? Go back to Questions

Note: GCIS uses pop-up windows to display various reports and information in GCIS and the Administration Tools.

Answer:

Internet Explorer

  • start Internet Explorer
  • from the "Tools" menu, choose "Internet Options"
  • click the "Privacy" tab
  • uncheck the box "Prevent most pop-up windows from appearing"
  • click "OK" to apply the changes

Firefox

  • start Firefox
  • choose "Options" from the "Tools" menu ("Preferences" from the "Firefox" menu on the Mac)
  • click the "Content" tab icon
  • uncheck "Block pop-up windows"
  • click "OK" to apply the changes (close the window on the Mac)

Safari

  • start Safari
  • from the "Safari" menu, uncheck the "Block Pop-Up Windows" item

Google Toolbar
If you use Google Toolbar, please see http://www.google.com/support/toolbar/bin/answer.py?hl=en-uk&answer=9171 for more information.

Note: Instructions may vary with different browsers and operating systems. If you cannot locate the pop-up settings, check the help file of the browser you are using.

Q. Where can I download the latest web browsers? Go back to Questions

Answer:
GCIS runs optimally with the latest browsers. Please download for best efficiency:

Internet Explorer:
http://www.microsoft.com/downloads/

Firefox:
http://en-us.www.mozilla.com/en-US/firefox/

Safari:
http://www.apple.com/safari/

Q. How do I clear my browser cache? Go back to Questions

Note: The browser cache is used to keep local copies of previously accessed documents. It reduces the time you need to be connected to the Internet. When a problem occurs, it is a good idea to clear your cache.

Answer:

Internet Explorer

  • start Internet Explorer
  • from the "Tools" menu, choose "Internet Options"
  • click the "General" tab
  • click the "Delete Files" button in the "Temporary Internet files" section
  • click "OK" on the popup box that appears
  • click "OK" when finished

Firefox

  • start Firefox
  • choose "Options" from the "Tools" menu ("Preferences" from the "Firefox" menu on the Mac)
  • click the "Advanced" tab icon, then the "Network" tab
  • under "Cache", click the "Clear Now" button
  • click "OK" when finished (close the window on the Mac)

Safari

  • start Safari
  • from the "Safari" menu, choose "Empty Cache"
  • click on the "Empty" button

Note: Instructions may vary with different browsers and operating systems. If you cannot locate the cache settings, check the Help file of the browser you are using.

Q. How do I create a desktop shortcut to GCIS or GCIS Junior? Go back to Questions

Answer:
After you log in to GCIS, right-click on an empty space on the front page (not on any pictures or words) and click on "Create Shortcut" from the menu that appears. You'll see a message, "A shortcut to the current page will be placed on your desktop", click "OK".

Q. What is the GCIS Privacy Policy? Go back to Questions

Answer:
You can read the GCIS Privacy Policy here.

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