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Technical Knowledge Base

This page lists common user problems and their solutions.

FINANCIAL AID SORT

OCCUPATION SORT

OCCUPATIONAL VIDEOS

PRINTING

RESUME

SCHOOL SORT

PORTFOLIO ADMINISTRATION REPORTS

 

FINANCIAL AID SORT Go back to Questions

Problem: Clicking on "Continue", "Get My Results", or the navigation bar no longer works.

Possible cause: You are using Internet Explorer on a Macintosh.

Solution: Use Firefox or Safari to run GCIS for Internet on a Macintosh.

OCCUPATION SORT Go back to Questions

Problem: Clicking on "Continue", "Get My Results", or the navigation bar no longer works.

Possible cause: You are using Internet Explorer on a Macintosh.

Solution: Use Firefox or Safari to run GCIS for Internet on a Macintosh.

Problem: Occupation Sort won't let me select a factor.

Possible cause: Your browser may be blocking pop-up windows (which provide instructions and explanations of factors) from appearing.

Solution:  Enable pop-up windows in your browser.

OCCUPATIONAL VIDEOS Go back to Questions

Problem: Clicking on "View Video" does nothing.

Workaround: Refresh or reload the page, then click on "View Video" again.

Problem: Clicking on "Show Video" does nothing or has an error message.

Possible cause: You do not have Windows Media installed, or you have an old version installed.

Solution: The Windows Media videos require version 7 or later. Download the latest installer from here.

Possible cause: You do not have QuickTime installed, or you have an old version installed.

Solution: Download the latest QuickTime installer from here.

PRINTING Go back to Questions

Problem: Clicking on "Print" does nothing.

Workaround: Refresh or reload the page, then click on "Print" again.

RESUME Go back to Questions

Problem: Clicking on "Create Resume" downloads a file that opens blank or is unreadable.

Possible cause: You do not have Adobe Reader installed or Adobe's web browser plugin installed.

Solution: Download Adobe Reader from here and install it.

Workaround: Rename the downloaded file "resumepdf.asp" to "resume.pdf" and open it.

SCHOOL SORT Go back to Questions

Problem: Clicking on "Continue", "Get My Results", or the navigation bar no longer works.

Possible cause: You are using Internet Explorer on a Macintosh.

Solution: Use Firefox or Safari to run GCIS for Internet on a Macintosh.

PORTFOLIO ADMINISTRATION REPORTS Go back to Questions

Problem: I click on my report button and nothing happens.

Possible cause: Your browser may be blocking pop-up windows (which provide reports) from appearing.

Solution:  Enable pop-up windows in your browser.

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